Final sale & order issues

All sales are final. We do not accept returns or exchanges for a change of mind, an unwanted item, or an incorrectly selected size, pack or product.

Check before ordering

Please review the product description, pack size, specifications, selected options and quantities before placing your order. If anything is unclear, email [email protected] before purchasing.

Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect item or is missing an item, contact [email protected] with your order number and a description of the problem. Keep the item and packaging while we review it. Photos can help us assess the issue; please avoid including unrelated personal information.

Do not use an item with damaged packaging or a suspected defect. Contact us before sending anything back so we can explain the appropriate next steps.

Order changes and cancellations

Contact us as soon as possible if you notice an error. We will check whether the order can still be changed or cancelled; a request is not confirmed until we reply. This does not limit any cancellation rights that apply by law.

Your consumer rights

This final-sale policy does not exclude or limit rights or remedies that cannot legally be excluded, including applicable rights relating to defective, misdescribed, incorrect or undelivered goods. Where a remedy is required by law, we will provide it.